Typical call: who is in chargeThree vendors, no project lead
A caller is juggling a dryout vendor, a moving company and an adjuster who wants logs nobody kept. A restoration contractor typically takes over as project lead, collects the existing photos, starts a daily drying log, and builds one Xactimate estimate covering mitigation, contents and rebuild.
Typical call: family displacedA second-floor laundry overflow
Overnight, a failed washer hose sends water down through two ceilings into the main floor. The family needs to move out for a few weeks. The contractor usually extracts, sets drying equipment, packs out the kitchen and living room contents with a photo inventory, and gives the family documentation they can send to the carrier for additional living expense coverage.
Typical call: small businessA storefront after a roof drain backup
After a summer thunderstorm, a clogged roof drain pushes gray water across a retail floor. The contractor generally extracts, applies antimicrobial, dries in zones so part of the store can reopen, inventories damaged stock for the business interruption claim and schedules rebuild after hours.
Typical call: adjuster disputeAn estimate that left things out
A homeowner's claim estimate skips the contents work and the swollen cabinets. The restoration contractor typically supplies the moisture map, daily readings and photos that support a supplement, so the scope reflects the actual damage.